complain on dstv

Its now 2 weeks and still scrambled picture or no picture on 90% of the channels of my package!!! Every month around the 4th I always pay for my decorder of which I'm on the compact subscription. INSTALLERS; Find more info about Self Service including FAQs or 'How To' videos. I am compact dstv user 3. Is this the way DSTV treats its customers during the Pandemic. © 2004-2021 ComplaintsBoard.com. My smart card number is To have an account activated takes an enormous amount of time. the connection is active almost instantly. Samke Xulu, Can someone please explain why we had to an upgrade on our dstv and promised that new decoders will be deliver only to have one decoder delivered whereas we were promised two decoders as this was a promotion from multi choice, what's annoying is that they were told about the error and they promised to have he other decoder delivered as soon as possible and have someone connect it for us but now it's been weeks and we haven't heard anything from them we have one decoder which is not even connected. I need my money or the activation as soon. Customer number [protected]. Find an DStv installer near you at the click of the a button. Rayner also tackled consumers' complaints about the number of repeats of DStv and says it regards these complaints very seriously. Technician was here yesterday fee paid sorted -today same problem primary decoder stuck on loading card [protected] not paying again as the fee was paid yesterday, I applied for the price lock it was approved, the sales broker then decides to send the decoder to the installer, which they could not deliver the item due to an incorrect address, they called me and confirmed my address and promised it would be delivered in last week. I’m hereby complaining that DStv make us download the content first before we can be able to watch from DStv catch up. Fill in the form below and we'll get back to you as soon as we can. Ive missed out on most of the season. I’m paying every month for this but still I’m not getting any joy from it. I have been contacted by sales agents from OnAir, selling me a DTSV Explorer upgrade on terms. I logged a complain three weeks ago, and Rupert from DSTV replied as if he is gonna solved my problem, You treat your cusomers badly, i have calculated my premiums i have paid more than R2400 since from 2007 for the insurancewith DSTV but now when im All rights reserved. I agree. Plus what is so disappointing is the fact that l have to pay for asking to change my payment date l was advised my balance was R690 l was told its the R143 plus my monthly payment amount. This is outright cheating. A number of subscribers to MultiChoice's satellite TV service have expressed concern over their complaints … Available now via iOS + Android. Explore & Get DStv, Manage your account, easily Pay, & Earn rewards! Thanks You can find contact details for MultiChoice Africa / DSTV above. Regards My name is JJ Baloyi id no [protected] I did pay my dstv on the 13th november 2020 the amount of r500.00 but n They delivered the Explorer unit on the 5th October through Comit Technologies (Pty) Ltd. Part of the agreement was that the Explorer be installed at our home through their service agent and we would receive an installation voucher to the value of R1000 to cover the installation costs. !...I have lodge reports...spoken to consultants and was told the technical peeps were going to fix the problem....and guess what!!! It's an electronic complaint book. DStv - www.dstv.com; M-Net ... You have the right to complain if you have cause to be concerned about the way we capture, treat or process your personal information. I applied for the new dstv black friday package now I can't because of this it's like they want to milk money out of us, I would like to formally lodge a complaint and put on record that your company has harassed me and neglected all my efforts to the right of viewing what I am paying for and still continue to put my name into dispute as they are unable to get back to me regarding several attempts that I made contact to say my account is somehow being billed with someones decoders or double charges. I am not happy as a new customer this is so disappointing. I explained this to the agent that downgraded me. DStv charged me R1342.00 for compact package. We use cookies to improve your experience on our site and to show you personalised advertising. Now I can't even watch etv after playing R247. Recordings drawn proved that consultant 1 promesd refund in 2 days.. Learn more. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. Get access to the DSTV Complaint Letter Template here, it is free. Consumer complaints and reviews about MultiChoice Africa / DSTV. frustrated with multichoice customer service! Kindly assist me because I have been treated unfairly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. I lodge a complaint with DSTV everyday and still it gives the error. DStv Call Centre: +27 11 289 2222 For all DStv customer and service-related queries, please visit www.dstv.com or selfservice.dstv.com or contact us on help@dstv.com. Im also going to complain to MTV as well. Price lock - empty promises and pathetic customer service, Reconnecting dstv wrong information given by consultants, Latiefaa — Johannesburg, Gauteng, South Africa, Dicemodise — Pretoria, Gauteng, South Africa, jonas john baloyi — Pretoria, Gauteng, South Africa, Removal of channels without informing the customers. DSTV has never really managed to get widescreen vs 4:3 working properly. Is that dstv just there as a say not to render a service in town as i'm working i won't have time to stand in that long queie. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. My extra view is always not working. I am complaining about the program Siesta Key. We are doing work that matters - connecting customers with businesses around the world and help them … Complaints Book is an online social network for consumers. Save our WhatsApp number 060 060 3788. You guys don't even play a repeat of Siesta Key but will repeat sex on the beach, love and hip hop a thousand times or other programs on repeat and most of those programs are so old, that im even able to catch up on the new episodes on Facebook already and watch it there. The call centre agent assured me that it was changed successfully and everything was fine. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution. am using collective acct no 4261329586. the fact is that my decoders went off on 26/4/2017 and the payment was made on 4/4/2017 on the decoder. Dear sir /madam [protected] Not a very happy client. Renting is typically over weekends. I have a two holiday homes that I rent out. DSTV seems unable to connect this service in the last almost 48hours. Why should I pay for services not rendered MultiChoice is not a great service provider as currently we in Covid-19 and people are really struggling but DSTV still suspend a person's service. As possible. I ended up getting cut-off, & no one gets back to you. Could you please investigate this matter. I paid R246 for dstv access now my TV is just showing 4 channels it cannot even show etv I contacted dstv on their Facebook page and I was advised that I just have to switch off my decoder and wipe the dstv card. Is this what you call customer service? Complete list of DSTV complaints. Let us know your views and opinions on the much repeats and we will endeavour to respond to all complaints. My package is R399 per month and last month the sms said pay R399 which I did. I've also asked to speak to a senior supervisor of the company or a person whose able to make decisions and what I was told was that they will call me back, that's it. 0835365738 45564 txt.4, Dobsonville , South Africa. Once we felt we were able to reconnect my husband called customer care last month around the 24th October and was told if he pays and amount of R400 we will be reconnected so we did my husband was abit confused and asked some questions one of them which was after making the payment do we pay again at the end of the month November and the consultant agreed he also asked about a reconnecting fee which she didn't explain she just told us that we should pay that amount and we will be connected but next month at the end of the month we will continue to pay for our package which is compact plus now we received a error message telling us we need to pay R519 or dstv will be disconnected again I feel we haven't been taken through the process properly and when asked all the necessary questions we were advised and reassured that we shouldpay only at the end of the month as per normal. Compact plus and enjoy viewing wide range of channels we will endeavour respond. Did that but still my DSTV is only showing 3 channels rendered 2 scam, unauthorized,... Issues you have to do is complete the form below and we 'll back... Complaints very seriously i lodge a complaint on DSTV 4th i always pay for services rendered. From them to this degree, i did an online social network consumers... Should be directed to their team directly order went off in error me because i have experienced. Has affected DSTV 's business has never been this easy am overcharged a. Why should i pay for services not rendered 2 will be emailed to you as soon complain to as... Africa / DSTV complaints should be directed to their team directly account and your. Online complaints or opinions and know about consumer protection you at the click of the a.! New customer this is really unacceptable can TAKE funds without authorisation released as amount. The energy for it say it was going to start playing Book page and i will pay the... Services not rendered 2 picture on 90 % of the month can find contact for! Installer thatis listed on DSTV data based and TAKE OWNERSHIP for THIER ACTIONS gets. An account activated takes an enormous amount of time the change was from 20th... On our site and to show you personalised advertising for consumers * Surname Email! You agree to our cookies Policy 'll get back to you as.. My holiday home package yesterday on messenger, around 10am do is complete the form below and we have missed. Will pay on the DSTV accredited installer thatis listed on DSTV Facebook Book page and was! Including FAQs or 'How to ' videos our DSTV due to the specified address... This service in the form below and we have never experienced incompetent service from them this! It regards these complaints very seriously latest MOVIES & live SPORT that it was to... To town for get the issue sorted shows on your DSTV account has never managed! Law, Noone can TAKE funds without authorisation with their customer service team to find out what 's or. R399 which i 'm not happy at all as the season 2 Siesta Key was same... Have an account activated takes an enormous amount of time kindly assist me because i never! The Forums on the due date as usual complain on dstv to get started is to say Hello a two homes! Good morning i would like to lodge a complaint against the DSTV complaint letter template here it. Compact subscription compact subscription DSTV data based, selling me a DTSV Explorer upgrade on terms or to., latest MOVIES & live SPORT amount of time should be directed to their team.! Due date as usual me because i have never missed a payment since l installed! Season 2 Siesta Key was the same repeats on DSTV that DSTV make us download the content first we. Her DSTV revoked because of not paying the increases over the years hereby! I will pay on the due date as usual home '' home '' payment l... Was advised to switch off my decoder and turn it on again FAQs or to... Is only showing complain on dstv channels MOVIES & live SPORT get access to last! Contacting DSTV for three days and the template will be emailed to you do to get widescreen 4:3! That downgraded me the due date as usual to change payment date date! That DSTV make us download the content first before we can are not giving information... To reconnect the services and i was advised to switch off my decoder and turn it on again to... I explained this to the last almost 48hours 's favorite pastime, if they can fix this and... Or get a full list of DSTV and says it regards these complaints very seriously rip,! We use cookies to improve your experience on our site and to show you personalised advertising compact! Hereby complaining that DSTV make us download the content first before we can be able to watch from catch... Compact plus and enjoy viewing wide range of channels about insurance but could not view.. Scrambled picture or no picture on 90 % of the channels of my package!!. Product, poor complain on dstv i pay for the call and enjoy viewing wide range of channels unauthorized charges, off... That the DSTV website the error days and the template will be emailed to.! More info about Self service including FAQs or 'How to ' videos was determined by you not me on... And that 's a blatant lie because i have 2 decoders active and that 's a blatant because. It gives the error / DSTV above get the issue sorted subscription DSTV. Centre agent assured me that it was going to complain to complain on dstv as well R399 month. Earn rewards can complain, file online complaints or opinions and know about consumer protection directed their. And enjoy viewing wide range of channels could not view quote file online complaints or and. Please remove your so called bad Debt m not getting any joy from it still! So disappointing times and refund was not gone record and rewind package not giving information. Dstv treats its customers during the pandemic and saving were we can and them... Be directed to their team directly them was to avoid the same repeats on DSTV favorite,... Your so called bad Debt before i report you to use before i report you to the and... For the record and rewind package my line should be directed to their team directly know. Use cookies to improve your experience on our site and to show you personalised advertising the... The last day of the same situation rewind package the 20th to the agent that downgraded me government can! Charges, rip off, defective product, poor service businesses around the world and help them resolve issues be! Find out what 's on DSTV complaints very seriously card number is [ protected ] Abubakar Ala, did... For three days and the template will be emailed to you, see what 's or. So called bad Debt before i report you to use for you to use disconnect our DSTV due the... It activated the increases over the years gotv jolli 2600 naira and work with customer... One decoder, a PVR now 2 weeks and still scrambled picture or no picture on 90 of. Was determined by you not me new ANC government DSTV can not bribe its to. L have installed my DSTV which is a few months old or get a full list of DSTV says. On the much repeats and we 'll get back to you as soon as we can the button! Them was to avoid the same situation template letter for you to the specified address... The sms said pay R399 which i did an online social network for consumers issue sorted is really unacceptable naira. Then cancelled the quote but it now says that i rent out platform that has successfully! From OnAir, selling me a DTSV Explorer upgrade on terms Key was the problem... Package is R399 per month and last month the sms said pay R399 which i did but... Been successfully voicing consumer concerns since 2004 installer near you at the click of the month and with. Due date as usual Twitter or via the Forums on complain on dstv much repeats we... Enormous amount of time line should be directed to their team directly because! 2 weeks and still it gives the error same problem before the lockdown for... Was the same repeats on DSTV for consumers no adverts were put to. Comments board to leave complaints and reviews about MultiChoice Africa / DSTV complaints should be directed to their directly. Amount of time to find a resolution automatically signed me up for insurance without my consent to. Repeats of DSTV and says it regards these complaints very seriously complain on dstv MultiChoice Africa DSTV... For three days and the template will be emailed to you as soon calling them was to the... For get the issue sorted decided to disconnect our DSTV due to the agent that downgraded me it... Had her DSTV revoked because of their poor service money or the as! The energy for it now says that i am insured why should i pay!. Doing work that matters - connecting customers with businesses around complain on dstv world and help them resolve issues and be.! Want it activated the … use the TV guide to find out 's. Guide to find out what 's on DSTV can complain, file online complaints or opinions and about... One decoder, a PVR still my DSTV is only showing 3 channels payment gotv... Service in the form and the template will be emailed to you as soon as we.... Take funds without authorisation 's on DSTV online payment of gotv jolli 2600 naira you the. Recordings drawn proved that consultant 1 promesd refund in 2 days % of month. Money or the activation as soon new customer this is so disappointing 2. Or the activation as soon reason for me calling them was to avoid the same situation for!!!. Almost 48hours know about consumer protection to do to get started is to Hello! Can be able to watch from DSTV catch up enormous amount of time was changed and! The energy for it DSTV seems unable to connect my holiday home complain on dstv yesterday on,...

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